Investor Grievance

Contact or Complain via following form

Contact person designated to handle complaints

Contact Info:
Ahsan Ahmed
0300-4150354
N/A
Complaint

Pending investor complaints againt the brokerage firms

1

Details of panel action taken by Exchange & SECP against the brokerage firms

Nill

FAQ

Yes, ANE reserves the right to refuse your account without mentioning any reason.
It refers to a trading account fully administered and operated by an individual investor to trade in the Pakistan Stock Exchange from anywhere around the world via internet.
We have included a comprehensive financial and trading glossary on our website to assist individual investors in terms being used in the online trading environment.
Yes. You may monitor your trading activities by logging on to your online trading account by using your login credentials anytime during the session or even after it.
Customers may view their order status directly by logging on to their online trading accounts or we have this practice to send them the order confirmation email containing details about their executed transactions, at the day end.
No there is no such fee.
Once the account will be opened, your account will be activated and you will be able to place your orders.
The registration process usually takes:
  • 2 - 3 working days for cash deposit
  • 3 - 4 working days for cheque deposit
  • Up to 15 working days for OBC (Outbound Cheque)
A very important part is the quality of your connection and it depends on the ISP i-e Internet Service Provider. Your choice of ISP should be made carefully. The determining factors should be how quickly you get connected during peak times and consistency of service.
There are several potential causes for the delays, which you are experiencing. Clearing the cache every few days will greatly improve your browser's performance. In addition to your computer's processor and modem speed (we recommend at least a Pentium II processor and a 56 KBPS modem), factors such as your choice of Internet Service Provider (ISP) and phone connection may result in slower downloading speeds. In addition, the speed at which the site loads may vary depending on the time of day during which you are accessing the site. Different levels of traffic on the Internet, both at our site and through your Internet Service Provider, may affect the loading speed.
Provisional Trading refers to the trading activity that takes place between the time scrip is formally listed at the Stock Exchange and after its IPO has taken place and the subscriptions have been received from the prospective shareholders. During this time trading activity takes place under an informal mechanism before the settlement date of the subscription where all shareholders have to settle their positions with the Stock Exchange against their holdings in the scrip. Provisional Trading helps gauge for the investors the demand and supply situation of the scrip before the formal start at the Stock Exchange. The settlement procedure during the provisional trading period is similar to the settlement of Future Contracts.
PEquity is the ownership of shares in a corporation in the form of common stock or preferred stock. It also refers to total assets minus total liabilities, in which case it is also referred to as shareholder's equity or net worth or book value.
Stop Loss trading is a form used to prevent unusual and large amount of losses. It allows the client to place a rate below current market price if there is a drop expected.
In case of IBTS System Failure due to any Reason, investors can always use our Call Center services to place, cancel, or inquire about their pending orders. Our Trade Officers can perform this on your behalf after your instructions. Investor can call us on our numbers to avail Order Placement / Cancellation facility.
  • Physical shares must be in the name of Account Holder.
  • Copies of CNIC must be submitted at the time of request.
  • All physical shares must be VERIFIED by the company's registrar.
Working capital can be calculated as current assets minus current liabilities. A firm's working capital is the money that is available to meet current obligations (those due in less than a year). A firm with a great deal of working capital is in little danger of falling in the near future, but enormous working capital over a prolonged period could also imply excessively conservative management. Working capital, after all, is short-term in nature and has not been put to work in the company's profit-making business operations. As with most measures of corporate well being, this one varies by industry and even by season.
An investment return projected over a year period, compounded daily. For example, if an investment returned 1% over one month, it would have an annualized return of approximately 12%. Total annualized return can be useful in assessing the performance of an investment held for a brief period.
A measure of a fund's trading activity, computed by dividing the lesser of purchases or sales (excluding all securities with maturity of less than one year) by average monthly assets. A turnover ratio of 100% or more does not necessarily suggest that all securities in the portfolio have been traded. In practical terms, the resulting percentage loosely represents the percentage of the portfolio's holdings that have changed over the past year.
A symbol is a unique, market-approved code that identifies a particular security on an exchange. The symbol generally reflects the name of the security. For example, the symbol for the Karachi Electric Supply Corporation stock is KESC. This is also known as the 'ticker symbol'.
Real return can be defined as the return on an investment after taking inflation into account. To calculate the real return, simply subtract the inflation rate from the stated return. For instance, a 12 percent annual return in a year of 5 percent inflation results in a 7 percent real return.
It measures the price performance of a stock in comparison to all other stocks. Many analysts believe that stocks with strong and improving relative strength tend to continue to outperform all other stocks, all other things being equal. The figure is obtained by calculating the percent price change of a stock over a particular time period and ranking it against all other stocks on a scale of 1 to 100, with 100 being best. Stocks that are ranked from 70 to 100 are considered to have good relative strength, while stocks ranked less than 50 are considered to have poor relative strength.
Return on investment is calculated by taking the value of the investment held at the beginning of the ROI period compared to the current value. In other words:
((Current Value) - (Beginning Value) + (Income)) / (Beginning Value)
Where:
(Current Value) = (the current total shares) x (the last price),
(Beginning Value) = [(Number of shares held prior to the period - any shares sold) x (the closing price prior to the period)] + the "Cost Basis" of any shares added in this period (Buys, Reinvest, Add Shares, etc), and
(Income) = any income events such as Dividends/Interest (not Reinvested) and Realized gain/loss from Sells in this period.
For example, assume that on 1/1/99 you owned 1000 shares of XXYY (which had been purchased prior to this date), the last price (on 12/31/98) was Rs.69 11/32, and you still own the 1000 shares and the current price is Rs.90 1/8. The ROI (YTD) for XXXX Script would be calculated:
[(1000 x 90.125) - (1000 x 69.34375)] / (1000 x 69.34375) = 20781.25 / 69343.75 = 29.968%
If you had purchased 200 additional shares at Rs.75 each during this period, the formula would be modified as follows:
(1000 x 69.34375 + > 200 x 75) = 23806.25 / 84343.75 = 28.225%
All the money (or other items of value) that came into the company during the given period. Revenue includes everything: sales, interest income, proceeds from the sale of a subsidiary and so forth. Revenue is thus one of the most reliable items on the income statement, as opposed to net income, which is subject to various accounting and managerial judgments. But the all-inclusive nature of revenue can make it misleading. If 50 percent of revenue in a given year came from the one-time sale of some land, clearly one shouldn't assume that the business will have similar revenue in future years.
The sum of cash and receivables from the most recent quarter divided by the total current liabilities from the most recent quarter. This assessment of a company's ability to meet short-term obligations is also known as the acid test. In general, the quick ratio should be 1 or better. A high quick ratio is usually a sign of a solid, conservatively run company in no danger of imminent demise even if for some awful reason sales immediately ceased. A firm's quick ratio might be of special interest to investors anticipating some kind of downturn in the firm's business or the economy at large.
YTD is an abbreviation for year-to-date.
When you instruct your broker to buy shares for you at or below a certain price, or sell shares at or above a certain price, you've entered a limit order. Limit orders reduce the risk that an order will be filled at a price you don't like, and best suit the investors' interests in volatile markets. The down side, of course, is that by waiting for your price the stock you want gets away from you, or the stock you want to unload just keeps falling. The opposite of a limit order is a market order, in which the broker is instructed to execute the trade at any market price available.
Net income divided by common shares outstanding. A company that earns Rs.1 million for the year and has a million shares outstanding has an EPS of Rs.1. This EPS figure, which represents how much of earnings each share is entitled to, is important as the basis for various calculations an investor might make in assessing a stock's priceless. It is the most widely used indicator to show whether a stock is over- or undervalued, for example, is the price/earnings (P/E) ratio, which relates share price to earnings per share.
Your orders placed through the internet (via TradeCast, Mobile Applications or Call Centre) are received at our server and immediately sent to the PSX via Fix Protocol for further processing. If accepted, the order is queued for execution and upon successfully matching the rates of corresponding buyer/seller (as the case may be), it gets executed. Although transaction is done on real time basis but the delivery of the securities is received in your CDC Sub Account on the 2nd working day after the transaction has been executed (in case of buying) and vise versa in selling.
All the risks related to the securities trading have been appended in the Brokerage Account Agreement of the Account Opening Form.
In case, you are unable to place/cancel your orders via internet, you may still place your orders via our Land Line numbers.